Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

computer cleaned for bugs, all bookmarks saved in a windows file but i cant restore them into firefox

  • 1 reply
  • 0 have this problem
  • 1 view
  • Last reply by DaveRo

more options

computer cleaned for bugs all applications removed , all bookmarks saved in many folders as shortcuts i cant get firefox to restore them for use

computer cleaned for bugs all applications removed , all bookmarks saved in many folders as shortcuts i cant get firefox to restore them for use

All Replies (1)

more options

Bookmarks are not held as shortcuts. Bookmarks are stored in your profile: Profiles - Where Firefox stores your bookmarks, passwords and other user data

If your profile was deleted during this 'cleaning' process then they're gone. If the profile was preserved then they might be available in the automatically-created backups. Try Bookmarks > Organise bookmarks > Import and backup > Restore and see if there is a file dated before the 'cleaning'.

You can backup bookmarks yourself with the same menu