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Why does Firefox show as an external drive on my Mac when I download.

  • 3 replies
  • 80 have this problem
  • 11 views
  • Last reply by redpoll

AnonymousUser
AnonymousUser
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When I download Firefox using the 3 step guide for my Mac, the icon is shown as an external drive and not the usual Firefox icon. I drag it into the Apps folder as suggested, but when I try to follow the next steps to place in the dock it will not do it. I try clicking on the icon to open firefox but nothing works. Can you help? Operating system Mac 0S10 .4

I tried to download Firefox for the first time

User Agent

Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10_4_11; en) AppleWebKit/533.16 (KHTML, like Gecko) Version/4.1 Safari/533.16

When I download Firefox using the 3 step guide for my Mac, the icon is shown as an external drive and not the usual Firefox icon. I drag it into the Apps folder as suggested, but when I try to follow the next steps to place in the dock it will not do it. I try clicking on the icon to open firefox but nothing works. Can you help? Operating system Mac 0S10 .4 == I tried to download Firefox for the first time == == User Agent == Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10_4_11; en) AppleWebKit/533.16 (KHTML, like Gecko) Version/4.1 Safari/533.16

Chosen solution

Hi. Thanks for getting back to me.... You are right I missed the bit where you have to drag the icon across on the display that pops up. It is not clear that you have to do this. I was dragging the dmg file from the desktop into my Apps folder which was the mistake. All good now and Firefox is working nicely. Thanks Bernie

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All Replies (3)

the-edmeister
the-edmeister
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Did you install Firefox properly? https://support.mozilla.com/en-US/kb/Installing+Firefox+on+Mac

AnonymousUser
AnonymousUser Question owner
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Chosen Solution

Hi. Thanks for getting back to me.... You are right I missed the bit where you have to drag the icon across on the display that pops up. It is not clear that you have to do this. I was dragging the dmg file from the desktop into my Apps folder which was the mistake. All good now and Firefox is working nicely. Thanks Bernie

redpoll
redpoll
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Everytime i open firefox the drive icon appears on my desktop. It shows in finder as a drive. I am using new Imac. Is this normal and if not how do I correct it

Modified by redpoll