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firefox wont start. Gives error: The procedure entry point PL_ClearArenaPod could not be located in plds4.dll

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  • Last reply by cor-el

erkilst
erkilst
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Complete text of error message when attempting to start Firefox. The procedure entry point PL_Clear ArenaPod could not be located in the dynamic link library plds4.dll Firefox never opens before or after the error message. After I close the error message window, I also get message from ZoneAlarm (my security software) asking me to send them an error report. I had just accepted an automatic update from Firefox prior to the problems occurring.

Complete text of error message when attempting to start Firefox. The procedure entry point PL_Clear ArenaPod could not be located in the dynamic link library plds4.dll Firefox never opens before or after the error message. After I close the error message window, I also get message from ZoneAlarm (my security software) asking me to send them an error report. I had just accepted an automatic update from Firefox prior to the problems occurring.

All Replies (1)

cor-el
cor-el
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  • Top 10 Contributor
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Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.

Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.

It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You can skip the step to create a new profile, that is not necessary for this issue.

See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall