Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Trouble with oppening Mozilla

  • 6 replies
  • 41 have this problem
  • 3 views
  • Last reply by nklkrishna

CDLevit
CDLevit
more options

After I saw That I must didn't finished to upload a new version of mozilla (that was showed in tools) I've clicked it and.. began to save.. after that I choosed to restart my pc Later and I did that but.. now I can't open Mozilla because I receive a message that tells me that... I must restart my computer ("your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now ? " ).. and I also can't unnistal it:|. 

Details: 

BuildID: 20100401080539
CrashTime: 1284568981
Email: ***********@yahoo.com
InstallTime: 1270315446
ProductName: Firefox
SecondsSinceLastCrash: 274
StartupTime: 1284568980
Throttleable: 1
URL: 
Vendor: Mozilla
Version: 3.6.3

This report also contains technical information about the state of the application when it crashed. "

(removed email address - c)

After I saw That I must didn't finished to upload a new version of mozilla (that was showed in tools) I've clicked it and.. began to save.. after that I choosed to restart my pc Later and I did that but.. now I can't open Mozilla because I receive a message that tells me that... I must restart my computer ("your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now ? " ).. and I also can't unnistal it:|. <pre><nowiki>Details: BuildID: 20100401080539 CrashTime: 1284568981 Email: ***********@yahoo.com InstallTime: 1270315446 ProductName: Firefox SecondsSinceLastCrash: 274 StartupTime: 1284568980 Throttleable: 1 URL: Vendor: Mozilla Version: 3.6.3 This report also contains technical information about the state of the application when it crashed. " </nowiki></pre> (removed email address - c)

Modified by cor-el

Chosen solution

You should be able to resolve this by resetting the software update feature by deleting the files and folders as shown in the section entitled "Software Update not working properly" at http://kb.mozillazine.org/Software_Update

Read this answer in context 👍 2

All Replies (6)

TonyE
TonyE
  • Moderator
more options

Chosen Solution

You should be able to resolve this by resetting the software update feature by deleting the files and folders as shown in the section entitled "Software Update not working properly" at http://kb.mozillazine.org/Software_Update

CDLevit
CDLevit Question owner
more options

Hello!

Thank you for your help. I resolved the problem with.. removing all mozilla docs with an program then.. I downloaded it again.

Have a nice day and good luck where you need!

docoorah
docoorah
more options

I need to do this...in Windows 7...for Firefox 3.6.10. Please help?

TonyE
TonyE
  • Moderator
more options

docoorah, it is the same procedure for Windows 7 as I posted above.

kthemel
kthemel
more options

There is no Mozilla Firefox folder on my PC. Everything is uninstalled. Shut down, rebooted several times. Still getting the same error. So now what?

nklkrishna
nklkrishna
more options

Add tried it, but no use, again showing the same "your computer must be restarted to complete a previous upgrade of Firefox. Do you want to reboot now ? "

Really im suffering a lot because of this problem..help me to resolve this...