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I get conflicting messages about SlipStream every time I start Firefox 3.6.10

  • 4 replies
  • 10 have this problem
  • 5 views
  • Last reply by woscar

woscar
woscar
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I'm new to Firefox. After a couple of days, I began getting a list of add-ons including a message that SlipStream SP Integrator 6.0.30 is not compatible with version 3.3.10. I assume that's true, so I click on the "Uninstall" button and the uninstall is confirmed after I tell FF to restart. However, a second window then thanks me for installing SlipStream and installation will be complete when I close the window. There are no other alternatives, so I guess SS is promptly reinstalled. How do I get out of this loop? I can provide screen shots, if I only knew how.

I'm new to Firefox. After a couple of days, I began getting a list of add-ons including a message that ''SlipStream SP Integrator 6.0.30'' is not compatible with version 3.3.10. I assume that's true, so I click on the "Uninstall" button and the uninstall is confirmed after I tell FF to restart. However, a second window then thanks me for installing ''SlipStream '' and installation will be complete when I close the window. There are no other alternatives, so I guess SS is promptly reinstalled. How do I get out of this loop? I can provide screen shots, if I only knew how.

Modified by woscar

Chosen solution

This can happen if one of the files that stores details of installed extensions is corrupt. Try deleting the files as shown in the corrupt files section of the unable to install add-ons article.

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All Replies (4)

TonyE
TonyE
  • Moderator
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Chosen Solution

This can happen if one of the files that stores details of installed extensions is corrupt. Try deleting the files as shown in the corrupt files section of the unable to install add-ons article.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Extensions that are installed globally can't be removed from within Firefox.

See also http://kb.mozillazine.org/Uninstalling_add-ons

woscar
woscar Question owner
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I tried Tony's solution late last night and have now gone through two restarts without the problem recurring. I believe that was the answer. Thanks for your help!

Modified by woscar

woscar
woscar Question owner
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Cor-el,

It seems that the first solution has worked. If the problem returns, I'll surely try your solution next. In any event, I want to thank you for your time and consideration.