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Updated Firefox, now when trying to use keeps wanting to restart computer

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  • 13 have this problem
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  • Last reply by lynze79

lynze79
lynze79
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I updated Firefox today, and following update it said it needed to restart the computer. Following restart I tried to open it and now it won't open at all and will just stay to complete installation the computer must restart. I tried to uninstall from control panel and I can't even uninstall because it gives me the same message....to complete installation, your computer must restart. Not really sure what to do about that.

I updated Firefox today, and following update it said it needed to restart the computer. Following restart I tried to open it and now it won't open at all and will just stay to complete installation the computer must restart. I tried to uninstall from control panel and I can't even uninstall because it gives me the same message....to complete installation, your computer must restart. Not really sure what to do about that.

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cor-el
cor-el
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  • Top 10 Contributor
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It shouldn't be necessary to reboot the computer to update Firefox. That will only happen if files are in use by other software and thus makes it impossible for the updater to replace them. So you need to check your security software and make sure that it isn't locking files in the Firefox program folder.

Do a clean reinstall and download a fresh Firefox copy from http://www.mozilla.com/firefox/all.html and save the file to the desktop.

Uninstall your current Firefox version and remove the Firefox program folder before installing that copy of the Firefox installer.
Don't remove personal data when uninstalling.

It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

You can skip the step to create a new profile, that is not necessary for this issue.

See http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall

lynze79
lynze79 Question owner
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I couldn't uninstall from control panel, but I was able to delete a majority of program files to where I could reinstall and now Firefox is running again, but I am having a new problem. When going in to hotmail I can get into my inbox but can't open any of the messages. Had this problem before with another update and I updated java. I did that and still not working...