Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox installer unable to find 7-zip on my machine, but I placed 7-zip in the same location.

price300e
price300e
more options

I am using windows 7, 64 bit. After initial try at downloading Firefox, install was incomplete, message box says unable to locate 7-Zip. I downloaded 7-zip from 7-zip.org and put it in the same directory as the downloaded firefox. Still, message box pops up, unable to find 7-zip.

I am using windows 7, 64 bit. After initial try at downloading Firefox, install was incomplete, message box says unable to locate 7-Zip. I downloaded 7-zip from 7-zip.org and put it in the same directory as the downloaded firefox. Still, message box pops up, unable to find 7-zip.

All Replies (1)

the-edmeister
the-edmeister
  • Moderator
more options

The Firefox setup file is self-extracting, it doesn't need the 7-Zip program to install Firefox. Your download of Firefox is probably corrupted, download it again, this time temporarily turn off your anti-virus program long enough to download Firefox.