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skewed display of photos on Facebook

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  • Last reply by avoran

avoran
avoran
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For about a week now there has been a problem with the way I see photos displayed on Facebook in Firefox.

Just in case I have tried opening Firefox in safe mode (specifically, with no plug-ins, didn't touch anything else) but that made no difference.

Small photos (galleries, icons, etc.) display normally. The problem is when I go into an album, whether my own or someone else's.

Before the problem started I would get a normal FB page with the enlarged photo embedded in it (not a pop-up). Now photos come up as pop-ups on a black background (oddly, only in Firefox, not in IE) with an X to close in the upper right and a text block on a white background underneath. That's already a nuisance, but the real problem is that the photos in these pop-ups are centred incorrectly, so that the bottom part is cut off by the text portion of the pop-up window.

Just in case I should mention my Windows display mode: 1280 x 960, with large-size DPI. (I can't change that or I won't be able to read text - and, yes, extra-large fonts is already on.)

I've contacted Facebook already, but so far without result. Thanks in advance to anyone who can help with this.

For about a week now there has been a problem with the way I see photos displayed on Facebook in Firefox. Just in case I have tried opening Firefox in safe mode (specifically, with no plug-ins, didn't touch anything else) but that made no difference. Small photos (galleries, icons, etc.) display normally. The problem is when I go into an album, whether my own or someone else's. Before the problem started I would get a normal FB page with the enlarged photo embedded in it (not a pop-up). Now photos come up as pop-ups on a black background (oddly, only in Firefox, not in IE) with an X to close in the upper right and a text block on a white background underneath. That's already a nuisance, but the real problem is that the photos in these pop-ups are centred incorrectly, so that the bottom part is cut off by the text portion of the pop-up window. Just in case I should mention my Windows display mode: 1280 x 960, with large-size DPI. (I can't change that or I won't be able to read text - and, yes, extra-large fonts is already on.) I've contacted Facebook already, but so far without result. Thanks in advance to anyone who can help with this.

All Replies (5)

cor-el
cor-el
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Reset the page zoom on pages that cause problems: View > Zoom > Reset (Ctrl+0 (zero); Cmd+0 on Mac)

avoran
avoran Question owner
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That doesn't seem to help. I went to the page, then did the reset. Also tried returning to the page after doing the reset (though without restarting Firefox). Neither made any difference.

Thanks for trying! :)

avoran
avoran Question owner
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I forgot to mention one bizarre effect.

If I go to a photo page (it's ANY single photo page) where this problem is happening, then close Firefox and save the tabs, when I restart Firefox the page comes up in the normal way. IOW the picture is embedded on the white background, with no pop-up. The way it used to be. Even more strangely, I can then browse forward and backward through the album and it stays that way. (This is the work around I am using at the moment.) But if I leave the album and then re-enter (or enter another album) the problem comes back.

cor-el
cor-el
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Create a new profile as a test to check if your current profile is causing the problems. See Basic Troubleshooting: Make a new profile

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins"

If that new profile works then you can transfer some files from the old profile to that new profile (be careful not to copy corrupted files)

See http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

avoran
avoran Question owner
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Now we're making progress!

With the new profile, I still get the pop-up photos rather than embedded ones - but they are centred properly. :) At least they are if I don't use Zoom or (which I prefer) the Nosquint add-on. Since I have to use one or the other to read text comfortably, this is far from a perfect solution. But at least it's much clearer now where the problem is coming from. :)

Thanks a lot for your help.