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Firefox will not open after I've had viruses on my computer

  • 3 replies
  • 2 have this problem
  • 5 views
  • Last reply by Svetlana

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I had been using firefox and have TONS of very important passwords and bookmarks saved on there. I got a lot of spyware and viruses all of a sudden and firefox stopped opening. I have had to use internet explorer in it's place and am not happy about that at all. I have since hopefully removed everything from my pc and now have virus protection. I have uninstalled and reinstalled firefox twice but it still will not open when I click on it. PLEASE HELP! :)

I had been using firefox and have TONS of very important passwords and bookmarks saved on there. I got a lot of spyware and viruses all of a sudden and firefox stopped opening. I have had to use internet explorer in it's place and am not happy about that at all. I have since hopefully removed everything from my pc and now have virus protection. I have uninstalled and reinstalled firefox twice but it still will not open when I click on it. PLEASE HELP! :)

All Replies (3)

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Use the Profile Manager to create a new profile. If the problem goes away, you can then move your bookmarks and other important settings into the new profile.

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thanks for replying so quickly! i did see that helpful info already but it didn't show me how to get there through start and run (since firefox wouldn't open) i'm going through the steps now...THANKS AGAIN!

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Please let us know how the new profile works for you.