Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 3.6.15 not play youtube videos show blank video frame but other browsers play perfectly please help me for this matter i have already updated adobe flash player.

  • 2 replies
  • 46 have this problem
  • 1 view
  • Last reply by lancer1993

more options

Firefox 3.6.15 not play youtube videos show blank video frame but other browsers play perfectly please help me for this matter i have already updated adobe flash player.

Firefox 3.6.15 not play youtube videos show blank video frame but other browsers play perfectly please help me for this matter i have already updated adobe flash player.

All Replies (2)

more options

Answers in this forum have shown different things have worked for different people.

For some clearing YouTube cookies and the cache solved the problem. For details of how to do that see https://support.mozilla.com/kb/Deleting+cookies and https://support.mozilla.com/kb/How+to+clear+the+cache

Others had to go a step further after deleting YouTube cookies and block YouTube from saving cookies. In the Tools menu select Options to open the Options window. Go to the Privacy panel and make sure it is set to "Use custom setting for history". Click the Exceptions button, type in http://www.youtube.com and click on Block

Another option is to disable hardware acceleration for Flash. To do that right-click on a Flash video, select Settings, go to the first tab of the settings for the option to enable/disable hardware acceleration for Flash. This is something recommended by YouTube for those having problems - http://www.google.com/support/youtube/bin/answer.py?&answer=1209379

more options

I've done all this AND updated to 3.6.16 and it's still not working.

It was working earlier in the week and 3.6.15 broke it.

Mac OS X 10.5.8 on a G5 PPC Mac. Flash 10.1.102.64 ( the latest version for PPC that I know of.)