Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can no longer open tabs while in Mozilla Firefox. It only opens my default site.

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by TonyE

more options

I keep losing internet connection via IE. I have been using Mozilla Firefox and, I am now starting to drop internet connection via Firefox. I've had my router checked and that is not the problem. When I do connect and see my default page, I can no longer access additional tabs to go to other sites. Please advise.

Eileen

I keep losing internet connection via IE. I have been using Mozilla Firefox and, I am now starting to drop internet connection via Firefox. I've had my router checked and that is not the problem. When I do connect and see my default page, I can no longer access additional tabs to go to other sites. Please advise. Eileen

All Replies (3)

more options

Uninstall the Ask toolbar and it should work again. There is a compatibility issue with the Ask toolbar and Firefox that prevents new tabs from being opened.

more options

I disabled that toolbar last week, yet I still have the problem.

more options

Disabling is not enough, you need to uninstall the toolbar.

Check the Windows Control panel for the Ask Toolbar - http://about.ask.com/apn/toolbar/docs/default/faq/en/ff/index.html#na4

Also check your list of extensions, you may be able to uninstall it from there - https://support.mozilla.com/kb/Uninstalling+add-ons