Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why does my firefox go back a page when I scroll up with my mouse? This only started happening recently after an upgrade

  • 2 replies
  • 25 have this problem
  • 2 views
  • Last reply by esme84

more options

I recently updated my version of Firefox, and now every time i scroll up with my mouse, the page jumps back a screen, which is really frustrating.

I am on Windows XP

I recently updated my version of Firefox, and now every time i scroll up with my mouse, the page jumps back a screen, which is really frustrating. I am on Windows XP

All Replies (2)

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Appearance/Themes).

  • Don't make any changes on the Safe mode start window.

See:

more options

Thanks for your suggestion, but no dice, I went through every troubleshoot, still the same issue.

Any other ideas?