Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

An update is avaiable, but when I click it, it searches for update server forever.

  • 1 reply
  • 16 have this problem
  • 10 views
  • Last reply by cor-el

Dshoji
Dshoji
more options

A window keeps popping up, saying an update to Firefox is available, but every time I click it, a bar comes up saying, "connecting to the update server," and it keeps searching forever. Then at times I get a window which says a new version of Firefox is available, so I click on that, and it seems to download OK, but it doesn't start (it says, "when prompted, drag icon into . . . " ), which never happens. When I go to the icon I have, it's not the new version. I can't find the new version in my downloads. I'm running OSX.6 Help! Thanks

A window keeps popping up, saying an update to Firefox is available, but every time I click it, a bar comes up saying, "connecting to the update server," and it keeps searching forever. Then at times I get a window which says a new version of Firefox is available, so I click on that, and it seems to download OK, but it doesn't start (it says, "when prompted, drag icon into . . . " ), which never happens. When I go to the icon I have, it's not the new version. I can't find the new version in my downloads. I'm running OSX.6 Help! Thanks

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options
  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data.

This new installation will also switch you from the beta update channel to the release update channel, so you will now receive regular updates.