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I am trying to get the latest update of firefox. I get a window that says "software update" and then it says "connecting to update server" but it never does. It just keeps running. Help

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  • Last reply by cor-el

hcg12430
hcg12430
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I get a message that there is an update for Firefox. When I follow the steps to get the update, I get a window that says "Firefox software". there is a long space that a green thing keeps running through. It never stops. It says below the window that it is "connecting with update server" but never does. I don't know what other detail I can give you. I want to get the update.

I get a message that there is an update for Firefox. When I follow the steps to get the update, I get a window that says "Firefox software". there is a long space that a green thing keeps running through. It never stops. It says below the window that it is "connecting with update server" but never does. I don't know what other detail I can give you. I want to get the update.

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cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See:

Remove the files in the updates and updates\0 folder.
You may need to delete active-update.xml and updates.xml as well if present. 

C:\Documents and Settings\<user>\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox\updates
(%USERPROFILE%\Local Settings\Application Data\Mozilla\Firefox\Mozilla Firefox)

If you have problems with updating then easiest is to download the full version and uninstall the currently installed version and remove the Firefox program folder to do a clean install of the new version.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.