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Why can I no longer access my google mail (my username and password are no longer recognised)? It works happily in IE but I wanted to continue to use firefox

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by cor-el

Chris.H
Chris.H
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It initially worked in firefox and then suddenly failed even though the page said I was already signed in to googlemail. I select gmail from google page put in my usernam and password one of which is not recognised and sometimes I also get asked to type in the random letters but nothing works

It initially worked in firefox and then suddenly failed even though the page said I was already signed in to googlemail. I select gmail from google page put in my usernam and password one of which is not recognised and sometimes I also get asked to type in the random letters but nothing works

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove the Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"