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Software Update Failed

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I am getting a message dialog box that says: Software Update Update Failed Something is preventing Firefox from updating securely. Please make sure that you have the latest version of Firefox from: http//www.firefox.com

WinXP SP3, Firefox 4.01.

I am getting a message dialog box that says: Software Update Update Failed Something is preventing Firefox from updating securely. Please make sure that you have the latest version of Firefox from: http//www.firefox.com WinXP SP3, Firefox 4.01.

All Replies (3)

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FWIW, this is the 3rd time I've posted this same problem, with no answer/response.

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You appear already to be running the latest Firefox 4.0.1 version.

See:

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Tried updating again. Did not work. Still getting message occasionally.