Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Will not let me update when It says I need to.

  • 1 reply
  • 3 have this problem
  • 4 views
  • Last reply by cor-el

ILuvRStones
ILuvRStones
more options

It tells me I have updates ready to install but when I try to install them they will not install.

It tells me I have updates ready to install but when I try to install them they will not install.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Download a fresh Firefox copy and save the file to the desktop.

  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.