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cant load webmail ran ok in version 4

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by tcorbett

tcorbett
tcorbett
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I have just run the update to v5 and now cant access my webmail, the page loads but will not let me click on any buttons to view the folders/mail

I have just run the update to v5 and now cant access my webmail, the page loads but will not let me click on any buttons to view the folders/mail

All Replies (2)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).

tcorbett
tcorbett Question owner
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thanks - tried all but still will not work? I can log on but can't get to see any mail, works fine in IE