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incompatible with www.fafra.ed.gov

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  • 11 have this problem
  • 19 views
  • Last reply by Helper7677

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I'm trying to apply online with www.fafsa.ed.gov for financial aid. The message I keep getting is: Supported Mozilla Firefox browsers: Windows XP - Mozilla Firefox 3.5.x and 3.6.x Windows Vista - Mozilla Firefox 3.5.x and 3.6.x Windows 7 - Mozilla Firefox 3.5.x and 3.6.x Macintosh Operating System 10.5 - Mozilla Firefox 3.5.x and 3.6.x Macintosh Operating System 10.4 - Mozilla Firefox 3.6

Instructions for upgrading Mozilla Firefox browser:

   Click this link to access http://www.mozilla.com/firefox.
   Click the "Download Firefox" button.
   We recommend you use your browser's default settings to safeguard your application information and ensure that the Web site works properly.

As far as I know I have the latest upgrades. What the heck is happening here?????? I don't want to download Firefox all over again. It's already in my system. How do I get around this and get my application rolling along.

I'm trying to apply online with www.fafsa.ed.gov for financial aid. The message I keep getting is: Supported Mozilla Firefox browsers: Windows XP - Mozilla Firefox 3.5.x and 3.6.x Windows Vista - Mozilla Firefox 3.5.x and 3.6.x Windows 7 - Mozilla Firefox 3.5.x and 3.6.x Macintosh Operating System 10.5 - Mozilla Firefox 3.5.x and 3.6.x Macintosh Operating System 10.4 - Mozilla Firefox 3.6 Instructions for upgrading Mozilla Firefox browser: Click this link to access http://www.mozilla.com/firefox. Click the "Download Firefox" button. We recommend you use your browser's default settings to safeguard your application information and ensure that the Web site works properly. As far as I know I have the latest upgrades. What the heck is happening here?????? I don't want to download Firefox all over again. It's already in my system. How do I get around this and get my application rolling along.

All Replies (1)

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See the same question from another user and 2 responses just yesterday: https://support.mozilla.com/en-US/questions/842760




You need to update the following. The Plugin version(s) shown below was/were submitted with your question and is/are out of date. You should update to avoid known security issues with the version(s) you have installed. Click on "More system info..." to the right of your question to see what was included with your question.

  • Adobe PDF Plug-In For Firefox and Netscape "9.4.4"
  1. Check your plugin versions on either of the following links':
  2. Update Adobe Reader (PDF plugin):
    • From within your existing Adobe Reader (if you have it already installed):
      • Open the Adobe Reader program from your Programs list
      • Click Help > Check for Updates
      • Follow the prompts for updating
      • If this method works for you, skip the "Download complete installer" section below and proceed to "After the installation" below
    • Download complete installer (if you do NOT have Adobe Reader installed):
    • After the installation, start Firefox and check your version again.

Modified by Helper7677