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Why happening?"The page isn't redirecting properly Firefox has detected that the server is redirecting the request for this address in a way that will never complete."

  • 3 replies
  • 83 have this problem
  • 2 views
  • Last reply by cor-el

hammer.thrower@earthlink.net
hammer.thrower@earthlink.net
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Hello...I use Firefox on both my Dell PC and my iMac. When attempting to access my Earthlink WebMail through sign in with correct password, the following FIREFOX message appears: The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies. I have checked within "Preferences" and cookies are enabled specifically for EARTHLINK as follows: "webmail.c.earthlink.net and webmail.earthlink.net" EARTHLINK SUPPORT advised me to uninstall FIREFOX and proceed again from the beginning. I have not done so as yet, pursuing another resolution if it is a simple one. Accessing my Earthlink WebMail through Safari application functions correctly using new password. Accessing my Earthlink WebMail on my DELL computer through FIREFOX also functions correctly using new password. This problem is manifest only on my iMac computer utilizing the FIREFOX server.

Hello...I use Firefox on both my Dell PC and my iMac. When attempting to access my Earthlink WebMail through sign in with correct password, the following FIREFOX message appears: ''The page isn't redirecting properly. Firefox has detected that the server is redirecting the request for this address in a way that will never complete. This problem can sometimes be caused by disabling or refusing to accept cookies.'' I have checked within "Preferences" and cookies are enabled specifically for EARTHLINK as follows: "webmail.c.earthlink.net and webmail.earthlink.net" EARTHLINK SUPPORT advised me to uninstall FIREFOX and proceed again from the beginning. I have not done so as yet, pursuing another resolution if it is a simple one. Accessing my Earthlink WebMail through Safari application functions correctly using new password. Accessing my Earthlink WebMail on my DELL computer through FIREFOX also functions correctly using new password. This problem is manifest only on my iMac computer utilizing the FIREFOX server.

All Replies (3)

cor-el
cor-el
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  • Top 10 Contributor
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This issue can be caused by corrupted cookies.

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Firefox > Preferences > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox > Preferences > Privacy > Cookies: "Show Cookies"

If clearing the cookies doesn't help then it is possible that the file cookies.sqlite that stores the cookies is corrupted.

Rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete cookies.sqlite-journal and cookies.txt, if they exist, in the Firefox Profile Folder in case the file cookies.sqlite got corrupted.

Help > Troubleshooting Information > Profile Directory: Open Containing Folder

hammer.thrower@earthlink.net
hammer.thrower@earthlink.net Question owner
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Good Morning cor-el, Resolved glitch on my iMac following your remedy. Strange it only occurred on the iMac and not my other...Dell PC desktop. A curiosity to me. Thank you. h.t.

cor-el
cor-el
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You're welcome