Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox opens with blank screen

  • 4 replies
  • 12 have this problem
  • 14 views
  • Last reply by bmedina5

bmedina5
bmedina5
more options

I was running firefox when it randomly crashed and closed on me. I tried opening it and it seemed to be loading and then nothing. I uninstalled it then reinstalled it, nothing. I tried restoring to previous date, nothing. Nothing shows up in Task Manager either. Now when I try opening it a little window on the top left corner of my screen opens and when I close it, a blank maximized window opens and that is all. Please Help

I was running firefox when it randomly crashed and closed on me. I tried opening it and it seemed to be loading and then nothing. I uninstalled it then reinstalled it, nothing. I tried restoring to previous date, nothing. Nothing shows up in Task Manager either. Now when I try opening it a little window on the top left corner of my screen opens and when I close it, a blank maximized window opens and that is all. Please Help

Chosen solution

Uninstall it. Search Firefox in your Windows drive and DELETE all folders found.

-> start RUN in Start Menu -> type regedit and press enter -> On left sidebar Double-Click My Computer -> Five folders will be displayed.

Right-Click each folder -> select "Find..." -> Type Firefox and place Checkmarks on all options provided -> in Left Sidebar a Firefox folder will be visible -> DELETE Firefox folder

Repeat this process on all the Five main folders opened from My Computer. When you are done, restart your computer and re-download Firefox from http://www.mozilla.com/en-US/firefox/fx/.

Check and tell if its working.

Read this answer in context 👍 1

All Replies (4)

Hasan
Hasan
more options

is it a Blank Page opened in Firefox with Firefox Menu bar ?? OR is it just a blank window ??

bmedina5
bmedina5 Question owner
more options

No menu, just a blank white window. It also pops up when I try and open SafeMode, so I cannot run that. I also am unable to open Profile Manager

Hasan
Hasan
more options

Chosen Solution

Uninstall it. Search Firefox in your Windows drive and DELETE all folders found.

-> start RUN in Start Menu -> type regedit and press enter -> On left sidebar Double-Click My Computer -> Five folders will be displayed.

Right-Click each folder -> select "Find..." -> Type Firefox and place Checkmarks on all options provided -> in Left Sidebar a Firefox folder will be visible -> DELETE Firefox folder

Repeat this process on all the Five main folders opened from My Computer. When you are done, restart your computer and re-download Firefox from http://www.mozilla.com/en-US/firefox/fx/.

Check and tell if its working.

bmedina5
bmedina5 Question owner
more options

It seems that my problem has been solved. Thank you very much.