Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I can not get on email the program continualy asks for my log in

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by Hasan

more options

when i click on mail a screen opens asking for my pass word if i enter a password it opens a new screen asking for my pass word again. all other items on the home page work fine. if i use internet explorer i can get to my mail ok.

when i click on mail a screen opens asking for my pass word if i enter a password it opens a new screen asking for my pass word again. all other items on the home page work fine. if i use internet explorer i can get to my mail ok.

Chosen solution

Troubleshooting extensions and themes

-> click Firefox button and click Options -> Privacy -> History section -> Firefox will: select "Use Custom Settings for History" -> REMOVE Checkmark from Permanent Private Browsing mode -> place Checkmarks on:

1) Remember my Browsing History 2) Remember Download History 3) Remember Search and Form History 4) Accept Cookies from sites -> click Exceptions... button -> type the addresses of the websites from which you want to Allow Cookies to be stored e.g. login.live.com , hotmail.com , live.com , msn.com , mail.yahoo.com , yahoo.com , etc. -> click Allow for each, One by One 4a) Accept Third-party Cookies -> Keep Until : select They Expire

-> REMOVE CHECKMARK from CLEAR HISTORY WHEN FIREFOX CLOSES

-> click Firefox button and click Options -> Security -> place Checkmarks on:

1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries 4) Remember Passwords for sites

-> Click OK on Options window -> Restart Firefox

Check and tell if its working.

-> When you use Clear Recent History make sure NOT to select Cookies, Forms and Search History, Active Logins, Site Preferences

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Troubleshooting extensions and themes

-> click Firefox button and click Options -> Privacy -> History section -> Firefox will: select "Use Custom Settings for History" -> REMOVE Checkmark from Permanent Private Browsing mode -> place Checkmarks on:

1) Remember my Browsing History 2) Remember Download History 3) Remember Search and Form History 4) Accept Cookies from sites -> click Exceptions... button -> type the addresses of the websites from which you want to Allow Cookies to be stored e.g. login.live.com , hotmail.com , live.com , msn.com , mail.yahoo.com , yahoo.com , etc. -> click Allow for each, One by One 4a) Accept Third-party Cookies -> Keep Until : select They Expire

-> REMOVE CHECKMARK from CLEAR HISTORY WHEN FIREFOX CLOSES

-> click Firefox button and click Options -> Security -> place Checkmarks on:

1) Warn me when sites try to install add-ons 2) Block reported attack sites 3) Block reported web forgeries 4) Remember Passwords for sites

-> Click OK on Options window -> Restart Firefox

Check and tell if its working.

-> When you use Clear Recent History make sure NOT to select Cookies, Forms and Search History, Active Logins, Site Preferences