Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Flash player will not install

  • 6 replies
  • 111 have this problem
  • 1 view
  • Last reply by Newbeak

more options

Hello,

I was using Internet Explorer 9 as my default browser. I downloaded Firefox and imported everything over, but Adobe Flash Player is not on Firefox. It's asking to manually install the Plug-in and, after I click the icon, it doesn't install.

Since I already have flash player installed, which works fine in IE, how do I fix this problem?

Thank you.

Hello, I was using Internet Explorer 9 as my default browser. I downloaded Firefox and imported everything over, but Adobe Flash Player is not on Firefox. It's asking to manually install the Plug-in and, after I click the icon, it doesn't install. Since I already have flash player installed, which works fine in IE, how do I fix this problem? Thank you.

Chosen solution

There are 2 versions of Adobe Flash; an ActiveX version for IE only and a Plugin version for most other browsers including Firefox. On a Windows system, you should always update both individually. You do not have the Plugin version installed for Firefox.

  1. Using Firefox, go to the following direct download link and SAVE the download to your desktop so you can find it later: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe
  2. When the download is finished, close Firefox (File > Exit OR Firefox button > Exit)
  3. Click or double-click on the file you just saved to your desktop
    • In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
    • The "Install" button in the lower right corner will now be highlighted, click it.
    • The installation is quick.
  4. Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
  5. Direct link ActiveX version for IE only: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

Read this answer in context 👍 6

All Replies (6)

more options

Chosen Solution

There are 2 versions of Adobe Flash; an ActiveX version for IE only and a Plugin version for most other browsers including Firefox. On a Windows system, you should always update both individually. You do not have the Plugin version installed for Firefox.

  1. Using Firefox, go to the following direct download link and SAVE the download to your desktop so you can find it later: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player.exe
  2. When the download is finished, close Firefox (File > Exit OR Firefox button > Exit)
  3. Click or double-click on the file you just saved to your desktop
    • In the installation window that appears, click the box to the left of "I have read and...." to place a check mark in the box
    • The "Install" button in the lower right corner will now be highlighted, click it.
    • The installation is quick.
  4. Start Firefox and test your installation here: https://www.adobe.com/software/flash/about/
  5. Direct link ActiveX version for IE only: http://fpdownload.adobe.com/get/flashplayer/current/install_flash_player_ax.exe


If this reply solves your problem, please click "Solved It" next to this reply when signed-in to the forum.

more options

In order to download Adobe Flash Player, make sure Firefox has the "Save all tabs and windows" and / or Bookmark them and close Firefox, when you have downloaded Flash Player, go back to Bookmarks, or History and click on Restore All Windows and Tabs...as long as you have the Bookmarks or History, or Restore All...Mozilla Firefox will open everything again. It's the easier way I fin..Have a nice day, hope that works for you..:)

more options

Thanks all for the help. It solved the problem.

Thanks again, Jax56

more options

I have what is perhaps a related question.I can download and install flash in FF 12,but when I reboot the computer,it has uninstalled itself.The weird thing is it is still installed if I open my alternate Chrome browser.Any suggestions? Thanks!

more options

Google Chrome comes with its own Flash player.
You can see that on the about:plugins page (chrome://plugins/) in GC.

Do still see the Flash Player file (NPSWF32.DLL) in the C:\Windows\SysWOW64\Macromed\Flash\ folder?

more options

No,I can't find the NPSWF32.DLL file when I put this in my "search programs and files" as I write this. BTW,I am running win 7 64 bit with4 gig ram. I had to install flash tonite when I booted the computer,and I have just looked at a CNN video in FF 12 so I know it's working.