Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

When I try to restore my lost bookmarks with the right JSON file, it doesn't work and I get a pop-up message that says "Unable to process the backup file." Why?

  • 1 reply
  • 2 have this problem
  • 4 views
  • Last reply by Hasan

mithrilandtj
mithrilandtj
more options

When the new firefox update installed, I lost my bookmarks. I tried to re load an HTML bookmark file, but it failed. Then I found where the bookmark JSON backups were and tried to load the most recent in, which failed. I even tried to copy a JSON bookmark file from my other computer and that didn't work either. Importing the HTML file always worked before What the frack happened to my bookmarks?

When the new firefox update installed, I lost my bookmarks. I tried to re load an HTML bookmark file, but it failed. Then I found where the bookmark JSON backups were and tried to load the most recent in, which failed. I even tried to copy a JSON bookmark file from my other computer and that didn't work either. Importing the HTML file always worked before What the frack happened to my bookmarks?

All Replies (1)

Hasan
Hasan
more options

Lost Bookmarks

Check and tell if its working.