Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why does Firefox think I'm in the US when I'm in the UK?

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by John99

gunna63
gunna63
more options

I'm in the UK, but Firefox thinks I'm in the US? The BBC website shows US based ads, and when I tried to watch video stream on the ITV website this morning, I'm told i can't watch it because I'm not in the UK? I'm in Berkshire, 40 miles from London!

I'm in the UK, but Firefox thinks I'm in the US? The BBC website shows US based ads, and when I tried to watch video stream on the ITV website this morning, I'm told i can't watch it because I'm not in the UK? I'm in Berkshire, 40 miles from London!

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can check the Language settings and make sure that en-GB is the first choice.

  • Tools > Options > Content: Languages
John99
John99
more options

Are you using a none English ISP, a satellite link, or a work computer network ?
such problems will occur if the BBC does not recognise you as being in the UK.

BBC allow free use and no adverts to users in the UK (plus I believe Channel Isles & IOM). Additionaly I understand you are supposed to have a BBC TV licence to use the LIVE video parts of the iPlayer service.

Presumably ITV is similar, and also not recognising you as being in the UK.

Try to check the IP Address you are using, (Do a web search for methods - something such as http://whatismyipaddress.com/ ) does it appear to be in the UK ?