can't update Firefox from version3.0.10. Firefox option is NA under automatic update. Check for updates is NA under Help menu. How can I update?
On my Windows Vista 64 bit laptop, I have Firefox version 3.0.10.
I want to update to the most current version but all update options are grayed out.
On the automatic update screen under Advanced Options tab, the word FIREFOX is grayed out, so I can't select it.
Under the HELP Menu, the CHECK FOR UPDATES is also grayed out.
Somehow, something has happened along the way & now my Firefox can not/will not update itself.
I do NOT share this computer with anyone & I am the Administrator.
How can I get it fixed so it will automatically update Firefox again?
And how do I find out what the latest version # of Firefox is?
Thank you in advance for your help.
All Replies (2)
If there are problems with updating then best is to download the full version and uninstall the currently installed version.
Download a fresh Firefox copy and save the file to the desktop.
- Firefox 6.0.x: http://www.mozilla.com/en-US/firefox/all.html
- Uninstall your current Firefox version.
- Do not remove personal data when you uninstall the current version.
Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
- It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
Thank you for your prompt response--not sure why I don't have a full version--makes no sense to me how that happened??!! So, do I just act as if I am a new user when I go to install?? Thank you so much!