On secure webpages SSL Encryption appears while loading then disappears when page loaded, Refreshing page won't bring it back so can't use some websites
I Have Firefox 7 with Windows XP. (SSL encryption Info is only on top address bar) Recently, when I load pages that should be and are usually secure, (ie passwords etc for email and Sainsburys (may be others as well), the Secure sign encryption details appear while loading, but as soon as the page is fully loaded, it disappears and is Not Secure. I have tried refreshing the page and going from other parts of the websites, but the result is the same. It is secure for a second or two, then is Not secure when you need to enter passwords etc.. I've tried opening the same websites on Internet Explorer and they ARE secure on there. But not on Firefox.
Please can you help? Thank you
Modified by targ
All Replies (11)
Additional info: I have tried deleting all cookies on Firefox, but didn't make any difference
Do you still see the https: protocol on the location bar?
If that is the case then that means that there is content on that page that comes via an insecure http: link.
Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
- Don't make any changes on the Safe mode start window.
- https://support.mozilla.com/kb/Safe+Mode
Hi, Yes addresses do read https
Ok I will try doing that now in safe mode and follow the directions in your links
Thank You!
The problem remains in Safe mode, encryption indication appears for a second then disappears when page is loaded.. What should I do?
Modified by targ
It is possible that there is such insecure content on that page.
Can you post a few links to pages where you see it?
I don't want to do the email one cos i will have to change the password again etc when I log back in!
The pages are secure on Internet Explorer
I just found the Firefox page about Plugins and I'm updating them now..Adobe etc.. Could this be a possible cause of the problem I wonder?
The login page (*) has this image with an http src:
The Site Identity Button shows a "Connection Partially Encrypted" message.
The first link doesn't work.. The second link does - yes it's the security button that shows for a second or two, then disappears when it's loaded and I need to enter passwords etc.. The Site Identity button is Grey on these websites when I need to enter passwords etc.. But on IE it is Blue or green with the padlock
Do you think it could be cos of the outdated version of Adobe etc??
Sorry, I mean on IE it is encrypted with a padlock showing.... - Although, trying it again just now and the same thing is now happening on IE as well! -The padlock appears whilst page is loading, and disappears when ready to enter passwords etc..
It is secure on IE but will not show as secure on Firefox! Have refreshed etc but security button only shows while loading page and then disappears, so is never secure when entering password etc.