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Update to FF v7.01 doesn't install properly on one of my normal accounts but works properly on all other user accounts.

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  • Last reply by cor-el

AB007
AB007
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Hi folks at FireFox perhaps you know something about this problem: When I go on 'Help > About Firefox' I get a window which shows: "FireFox 7.01", and now the weird message, a button with "Apply Update" shows. When I click on this button FireFox shuts down and seems to reinstall itself but when I go back on 'Help > About Firefox' it shows the same window with 'Apply Update'. I did all the obvious procedures you mentioned on your help/ support lists but it doesn't change. It also important that on this normal user account I had always this weird behavior when I tried to update my FireFox browser, so this problem is not specific to version 7.01, I had it before too. I wished you would have an easy solution for this problem. Thanks, AB.

Hi folks at FireFox perhaps you know something about this problem: When I go on 'Help > About Firefox' I get a window which shows: "FireFox 7.01", and now the weird message, a button with "Apply Update" shows. When I click on this button FireFox shuts down and seems to reinstall itself but when I go back on 'Help > About Firefox' it shows the same window with 'Apply Update'. I did all the obvious procedures you mentioned on your help/ support lists but it doesn't change. It also important that on this normal user account I had always this weird behavior when I tried to update my FireFox browser, so this problem is not specific to version 7.01, I had it before too. I wished you would have an easy solution for this problem. Thanks, AB.

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cor-el
cor-el
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If files already have been downloaded then remove the files in the updates and updates\0 folder.

You can also delete active-update.xml and possibly updates.xml (stores the update history). 

C:\Users\<user>\AppData\Local\Mozilla\Firefox\Mozilla Firefox\updates
(%LOCALAPPDATA%\Mozilla\Firefox\Mozilla Firefox)