Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

My banks online trading site's certification is out of date on firefox. Bank said to update firefox - however it is up to date. What can I do to rectify this?

  • 1 reply
  • 5 have this problem
  • 2 views
  • Last reply by cor-el

atempert
atempert
more options

Question My banks online trading site's certification is out of date on firefox. Bank said to update firefox - however it is up to date. What can I do to rectify this?

Question My banks online trading site's certification is out of date on firefox. Bank said to update firefox - however it is up to date. What can I do to rectify this?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

The server isn't sending a required intermediate certificate (VeriSign Class 3 Extended Validation SSL SGC CA), so Firefox can't build a certificate chain that links to a build-in root certificate.

You can import the VeriSign EV intermediate certificates from this web page (you need the second one in your case).

Copy and paste the certificate text (Secondary EV SSL Intermediate CA Certificate) to a text file VeriSignEV.cer and import the file in the Certificate Manager.

  • Tools > Options > Advanced : Encryption: Certificates - View Certificates

That should make the error disappear.
You can contact the website to inform them that they need to install that certificate.