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downloads won't open

  • 1 reply
  • 12 have this problem
  • 8 views
  • Last reply by cor-el

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downloads download fine, right click- all options are black except to open file location, when I left click on open nothing happens.

downloads download fine, right click- all options are black except to open file location, when I left click on open nothing happens.

All Replies (1)

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If Open and Open Containing Folder are grayed then that means that the file is no longer present in the original download location and may have been removed by anti-virus software or cleanup software.


It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox. Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"