Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have windows vista,all of a sudden I can't load my firefox page!

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by rbillings

shahramh
shahramh
more options

Since last 10 days I have problem loading firefox page.I try Internet Explorer and it works fine therefore my internet connection is good but for some reason it doesn't load .I also checked my fire wall and made sure that's not the problem.So far no one has helped me to trouble shoot this.Please help me to resolve this.

Since last 10 days I have problem loading firefox page.I try Internet Explorer and it works fine therefore my internet connection is good but for some reason it doesn't load .I also checked my fire wall and made sure that's not the problem.So far no one has helped me to trouble shoot this.Please help me to resolve this.

All Replies (1)

rbillings
rbillings
more options

Hi shahramh-

I see from your System Details that you are running an old version of Firefox. I would recommend upgrading to the newest Firefox- and hopefully that will solve your problem. Steps are here:

  • http://www.mozilla.org/en-US/firefox/new/
  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version.
  • Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
  • Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
  • Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.

Hope that helps!