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Firefox crashes

judith.young@btinternet.com
judith.young@btinternet.com
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I was using firefox when it suddenly closed and gave me a report page but it now won't restart except in safe mode. I've diabled all add ons and plug ins but it still won't start up Help!

I was using firefox when it suddenly closed and gave me a report page but it now won't restart except in safe mode. I've diabled all add ons and plug ins but it still won't start up Help!

Chosen solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-c88362c8-1484-4017-b3c3-df1822111104
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This may be related to Trusteer Rapport. Try to disable it and see if that stops the crashing. For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

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All Replies (2)

knorretje
knorretje
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Chosen Solution

Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-c88362c8-1484-4017-b3c3-df1822111104
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This may be related to Trusteer Rapport. Try to disable it and see if that stops the crashing. For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

judith.young@btinternet.com
judith.young@btinternet.com Question owner
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I disabled Trusteer and Firefox started. I then enabled Trusteer again. Firefox worked fine till I switched it off and then tried to reopen it later. Back to square one. Firefox will open , except in safe mode, if I disable Trusteer which I don't want to do. I've tried reinstalling Trusteer which says it works with Firefox 7 but it didn't solve the problen.