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Firefox crashes

oliviasmith29
oliviasmith29
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Hi I try to open Firefox but it won't. It just come up with a crash report. I've tried opening in safe mode but it won't open either. Also I have unistalled and reinstalled but still won't open, still comes up with the crash report. Help!

Hi I try to open Firefox but it won't. It just come up with a crash report. I've tried opening in safe mode but it won't open either. Also I have unistalled and reinstalled but still won't open, still comes up with the crash report. Help!

Chosen solution

Do you have Trusteer Rapport installed? If so, disable it. 

   * Windows: "Start->All Programs->Trusteer Rapport->Stop Rapport"
   * Mac: "System Preferences -> Other -> Rapport -> Stop Rapport"

For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

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All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Chosen Solution

Do you have Trusteer Rapport installed? If so, disable it. 

   * Windows: "Start->All Programs->Trusteer Rapport->Stop Rapport"
   * Mac: "System Preferences -> Other -> Rapport -> Stop Rapport"

For more help you can ask their helpdesk.
http://www.trusteer.com/support/en/report-problem

http://kb.mozillazine.org/Firefox_crashes#Trusteer_Rapport

oliviasmith29
oliviasmith29 Question owner
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Thank you so much! That worked a treat.