FireFox crashes eich time I launch it. This started after upgrading to version 8. The following are the text details of the crash:
Crash Details
AdapterDeviceID: 29c2 AdapterVendorID: 8086 Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:8.0 AvailableVirtualMemory: 1927401472 BuildID: 20111104165243 CrashTime: 1320865107 EMCheckCompatibility: true Email: rmamby@earthlink.net FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1320864525 Notes: AdapterVendorID: 8086, AdapterDeviceID: 29c2, AdapterDriverVersion: 7.14.10.1437 Has dual GPUs. GPU #2: AdapterVendorID2: 8086, AdapterDeviceID2: 29c3, AdapterDriverVersion2: 7.14.10.1437D3D10 Layers? D3D10 Layers-
ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 253 StartupTime: 1320865106 SystemMemoryUsePercentage: 78 Theme: classic/1.0 Throttleable: 1 TotalVirtualMemory: 2147352576 URL: jar:file:///C:/Program%20Files/Mozilla%20Firefox/omni.jar!/chrome/browser/content/browser/aboutHome.xhtml Vendor: Mozilla Version: 8.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :
MSAFD RfComm [Bluetooth] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{575072A9-B8E6-4036-ABE2-D46EF1199DF2}] SEQPACKET 4 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{575072A9-B8E6-4036-ABE2-D46EF1199DF2}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F1C30F11-A7E4-4D8B-A542-EE74EE97CF12}] SEQPACKET 2 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{F1C30F11-A7E4-4D8B-A542-EE74EE97CF12}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{673C886A-4239-44B3-8FB5-91C87DBC9BF6}] SEQPACKET 0 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip_{673C886A-4239-44B3-8FB5-91C87DBC9BF6}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{50FC48F8-315C-42AA-93A1-8ED02FD53737}] SEQPACKET 8 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{50FC48F8-315C-42AA-93A1-8ED02FD53737}] DATAGRAM 8 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{775C0DE2-AD2D-49B6-9EC0-87E8FD260C86}] SEQPACKET 7 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{775C0DE2-AD2D-49B6-9EC0-87E8FD260C86}] DATAGRAM 7 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{475AAFD1-557C-4618-B1E6-32ADDB7E7CB4}] SEQPACKET 6 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{475AAFD1-557C-4618-B1E6-32ADDB7E7CB4}] DATAGRAM 6 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{ECF17DC8-E1D8-4786-9BA8-C3BEDA6D5377}] SEQPACKET 9 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{ECF17DC8-E1D8-4786-9BA8-C3BEDA6D5377}] DATAGRAM 9 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{575072A9-B8E6-4036-ABE2-D46EF1199DF2}] SEQPACKET 5 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{575072A9-B8E6-4036-ABE2-D46EF1199DF2}] DATAGRAM 5 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F1C30F11-A7E4-4D8B-A542-EE74EE97CF12}] SEQPACKET 3 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{F1C30F11-A7E4-4D8B-A542-EE74EE97CF12}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{673C886A-4239-44B3-8FB5-91C87DBC9BF6}] SEQPACKET 1 : 2 : 5 :
MSAFD NetBIOS [\Device\NetBT_Tcpip6_{673C886A-4239-44B3-8FB5-91C87DBC9BF6}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
This report also contains technical information about the state of the application when it crashed.
All Replies (1)
Since a few days we have a lot of crashes with Trusteer Rapport. If you have this program, try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
Since yesterday we have a lot of crashes with Roboform. Installing the latest version 7.6.2 of Roboform should solve this problem according to the Related Bug 691271.
If you do not have Rapport or Roboform, then we need to have a crash report ID.
When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report.
See https://support.mozilla.com/en-US/kb/Firefox%20crashes