We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

what do i do if when i download files and go to the download path i cant find the files no where how can i fix this ?

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

when i download files i cant find them on my computer when the download starts i can see them but when they are finished they disrepair i tried to search for them on the computer with file path and start-up search and come up zero it i also up graded from Firefox 3.36 to 8 and the problem is still there

when i download files i cant find them on my computer when the download starts i can see them but when they are finished they disrepair i tried to search for them on the computer with file path and start-up search and come up zero it i also up graded from Firefox 3.36 to 8 and the problem is still there

All Replies (3)

more options

Go to TOOLS, OPTIONS, GENERAL TAB. Uncheck the box CLOSE WHEN DOWNLOAD FINISHED. Change SAVE FILES TO to a location where you can easily find them (IE desktop)

more options

the CLOSE WHEN DOWNLOAD FINISH box is not checked

more options

It is possible that your anti-virus software is corrupting the downloaded files or otherwise interfering with downloading files by Firefox.

Try to disable the real-time (live) scanning of files in your anti-virus software temporarily to see if that makes downloading work.

See "Disable virus scanning in Firefox preferences - Windows"