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My email will not appear. It is frozen what do I do? Thank you linda

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  • Last reply by cor-el

Lalalinda
Lalalinda
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I enter my email name and password and press enter. It then freezes. Verizon has done a complete check .nothing Is

wrong. It has to be a problem with my mozzilla firefox. This has never happened before.

I enter my email name and password and press enter. It then freezes. Verizon has done a complete check .nothing Is wrong. It has to be a problem with my mozzilla firefox. This has never happened before.

All Replies (1)

cor-el
cor-el
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Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).