Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why won't Mozilla Firefox install a plug-in?

  • 2 replies
  • 1 has this problem
  • 49 views
  • Last reply by Vivek

Plastreaka
Plastreaka
more options

Hey there.

I have been trying to install a certain plug-in for Firefox, so I can watch a video which is featured on a website. It's called the DivX Web Player plug-in.

Each time I click on the play button, the video screen changes to grey with text that says: A plug-in is needed to display this content. Install plugin...

I have clicked on the installation link and have run through the installation steps several times now. Each time I restart Firefox and return to the website, the same message is displayed. I have also made sure that my Firefox is up-to-date; version 9.0.1. I'm running Firefox on Windows 7.

If anyone has any solutions that I can try, that would be appreciated. Also, I have searched through the help topics, but have found nothing of use.

Hey there. I have been trying to install a certain plug-in for Firefox, so I can watch a video which is featured on a website. It's called the '''DivX Web Player''' plug-in. Each time I click on the play button, the video screen changes to grey with text that says: ''A plug-in is needed to display this content. Install plugin...'' I have clicked on the installation link and have run through the installation steps several times now. Each time I restart Firefox and return to the website, the same message is displayed. I have also made sure that my Firefox is up-to-date; version 9.0.1. I'm running Firefox on Windows 7. If anyone has any solutions that I can try, that would be appreciated. Also, I have searched through the help topics, but have found nothing of use.

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
more options

Have you tried restarting Windows or restarting your PC?

Vivek
Vivek
more options

Also,

After restarting Firefox, please check if the plugin download and installation was successful, by going to Tools (Alt + T) > Add-ons > Plugins (on the left).

Modified by Vivek