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I cannot reach checkout on Amazon. I get a Connection Was Reset message

  • 2 replies
  • 6 have this problem
  • 13 views
  • Last reply by mlplatt

mlplatt
mlplatt
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I cannot reach checkout on Amazon. Nor can I move freely to my Account. I have tried signing in with other names and other email addresses but equally unsuccessfully. I have disabled anti virus (Avast) and Windows Firewall, cleaned cookies etc. I have spent some time with both Amazon and my server (PlusNet) trying to resolve this. It also occurs with Internet Explorer and Safari.

The problem lies within my own computer but doesn't seem to effect any other site than Amazon. The Connection Reset message does occur frequently, whether this is normal or not I do not know, but when retried usually goes away when surfing elsewhere

I can access Amazon using a neighbour's computer.

I cannot reach checkout on Amazon. Nor can I move freely to my Account. I have tried signing in with other names and other email addresses but equally unsuccessfully. I have disabled anti virus (Avast) and Windows Firewall, cleaned cookies etc. I have spent some time with both Amazon and my server (PlusNet) trying to resolve this. It also occurs with Internet Explorer and Safari. The problem lies within my own computer but doesn't seem to effect any other site than Amazon. The Connection Reset message does occur frequently, whether this is normal or not I do not know, but when retried usually goes away when surfing elsewhere I can access Amazon using a neighbour's computer.

Chosen solution

Did you try reading this article

https://support.mozilla.org/en-US/kb/Error%20loading%20web%20sites#Interrupted_or_reset_connection

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All Replies (2)

brinda
brinda
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Chosen Solution

Did you try reading this article

https://support.mozilla.org/en-US/kb/Error%20loading%20web%20sites#Interrupted_or_reset_connection

mlplatt
mlplatt Question owner
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Thank you brinda. I hav eread the article you mention and have again cleared both cache and cookies but to no avail. I am still getting a "The connection was reset" message. Amazon tell me that he fault is with me rather than at their end as otherwise I would not be able to log in on a neighbour's computer.