Join the Mozilla’s Test Days event from 9–15 Jan to test the new Firefox address bar on Firefox Beta 135 and get a chance to win Mozilla swag vouchers! 🎁

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

downloaded pdf is unrecognizable text

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by tambo

tambo
tambo
more options

I am trying to download a scholarship letter from a University. When I open up the file the text looks unrecognizable like some kind of "code". I have tried updating all things necessary and that doesn't seem to work. The University says it's with my browser.

I am trying to download a scholarship letter from a University. When I open up the file the text looks unrecognizable like some kind of "code". I have tried updating all things necessary and that doesn't seem to work. The University says it's with my browser.

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

It sounds that you are opening the PDF file in a text editor.
You need to open a PDF file in a program that can handle such a file (probably Preview on Mac).

tambo
tambo Question owner
more options

I tried opening the PDF file in Preview and it still will not download. Any other ideas?