Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

when downloading newer version download gets canceled

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Matt_G

tbeach
tbeach
more options

when i try to download the latest version of firefox it gets canceled. i downloaded it before but i can't access it is it possible that i could have a virus. my scans don't show anything

when i try to download the latest version of firefox it gets canceled. i downloaded it before but i can't access it is it possible that i could have a virus. my scans don't show anything

All Replies (1)

Matt_G
Matt_G
more options

Hi tbeach,

You should take a look at the Knowledge Base article Update Firefox to the latest release. There is a lot of good information in there and some troubleshooting steps as well.

If that doesn't work, you might want to try installing a fresh copy of Firefox:

http://www.mozilla.org/firefox/new/

I would suggest that you first back up your personal information and bookmarks, just in case. You can find details in the article Back up and restore information in Firefox profiles.

Hopefully this helps!