Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

bucephalus9676
bucephalus9676
more options

Just keeps randomly crashing. Crashes when I do things, crashes just sitting on the screen.

Only thing I can think of that is possibly suspicious is that I updated to stand alone Roboform 7.7.3 from 7.72 last night. No crashes before then. I've tried FF in safe mode - it crashes. I've reinstalled Firefox 10.0.2 and Roboform 7.7.3. Still crashes. I've rebooted - still crashes.

IE 9 and Chrome 17 are stable using Roboform.

I have sent a help request to Roboform without much hope of an intelligent reply.

Any help would be greatly appreciated

Just keeps randomly crashing. Crashes when I do things, crashes just sitting on the screen. Only thing I can think of that is possibly suspicious is that I updated to stand alone Roboform 7.7.3 from 7.72 last night. No crashes before then. I've tried FF in safe mode - it crashes. I've reinstalled Firefox 10.0.2 and Roboform 7.7.3. Still crashes. I've rebooted - still crashes. IE 9 and Chrome 17 are stable using Roboform. I have sent a help request to Roboform without much hope of an intelligent reply. Any help would be greatly appreciated

Chosen solution

Thanks, Alice. Their help desk sent me the link yesterday. I installed 7.7.4 and it is stable! Success!

Read this answer in context 👍 0

All Replies (7)

Andrew
Andrew
  • Moderator
more options

I think you may want to try creating a new profile and see if the new profile makes a difference. 

Profile Manager - Create, remove or switch Firefox profiles is where you can find help with creating an new profile.
AliceWyman
AliceWyman
  • Moderator
more options

The crash reports I found didn't help much. They all look like this:

https://crash-stats.mozilla.com/report/index/cd3b3e1e-bf76-4935-88f6-1ebcf2120301 Firefox 10.0.2 Crash Report [@ ffi_call ]

You said the problem still happens when you restart in Firefox Diagnose Firefox issues using Troubleshoot Mode, then "Continue in Safe Mode"? In that case I would look at Roboform, since it's caused many crashes in the past. See http://kb.mozillazine.org/Firefox_crashes#Roboform

Modified by AliceWyman

AliceWyman
AliceWyman
  • Moderator
more options

I just took a look at the Comments tab in one of your crash reports: 

https://crash-stats.mozilla.com/report/index/187d0501-8092-447f-bd8a-3c1a72120301 Firefox 10.0.2 Crash Report [@ ffi_call ]

... and there are lots of comments about the crashes starting after installing a new version of RoboForm. Check it out yourself!

bucephalus9676
bucephalus9676 Question owner
more options

Thanks, all. I fully expected it had something to do with Roboform. Roboform has sent the problem to their developers. They are apparently taking it seriously. I asked for and got a link (http://www.oldapps.com/roboform.php) to be able to reinstall Roboform 7.7.2. I installed it and FF seems stable for now!

Modified by bucephalus9676

AliceWyman
AliceWyman
  • Moderator
more options

Thanks for reporting this. I added the information about RoboForm 7.7.3 to http://kb.mozillazine.org/Firefox_crashes#Roboform and referenced this thread.

AliceWyman
AliceWyman
  • Moderator
more options

I see RoboForm 7.7.4 is now available at http://www.roboform.com/download so you could try that version to see if the crash problem has been fixed.

bucephalus9676
bucephalus9676 Question owner
more options

Chosen Solution

Thanks, Alice. Their help desk sent me the link yesterday. I installed 7.7.4 and it is stable! Success!