Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

"Proxy server is refusing connections" error message, fixed with Network Settings but won't save my preferences. Have tried everything!

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

more options

I always have to go Firefox>Option>Network>Settings>Select Auto-Detect Proxy Every time I open firefox.

I read the "Preferences Not Saved" Help but I don't have a User file in my Containing Folder, so I couldn't change that.

Deleted my prefs.js files, but when it automatically made a new one it was still stuck on "Manual Proxy Settings" which leads to the "Proxy server is refusing connections" error.

Any new ideas? Please?

I always have to go Firefox>Option>Network>Settings>Select Auto-Detect Proxy Every time I open firefox. I read the "Preferences Not Saved" Help but I don't have a User file in my Containing Folder, so I couldn't change that. Deleted my prefs.js files, but when it automatically made a new one it was still stuck on "Manual Proxy Settings" which leads to the "Proxy server is refusing connections" error. Any new ideas? Please?

All Replies (1)

more options

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).