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Web pages will load if I find them thru a search (Google, Yahoo) and click on them, but if I enter the URL they won't load.

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  • Last reply by Vivek

Carleen
Carleen
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I have Firefox 10.0.2 installed, and Kaspersky is my internet security. Never had this problem with previous versions of Firefox before version 10.

I have Firefox 10.0.2 installed, and Kaspersky is my internet security. Never had this problem with previous versions of Firefox before version 10.

All Replies (1)

Vivek
Vivek
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Hi,

Please check if this happens in Safe Mode.

Problematic Extensions

Troubleshooting Extensions and Themes

Uninstalling Add-ons

Uninstalling Toolbars

Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. Options > Advanced. All these settings/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme or hardware acceleration is causing issues.

Modified by Vivek