Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Web pages will load if I find them thru a search (Google, Yahoo) and click on them, but if I enter the URL they won't load.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Vivek

more options

I have Firefox 10.0.2 installed, and Kaspersky is my internet security. Never had this problem with previous versions of Firefox before version 10.

I have Firefox 10.0.2 installed, and Kaspersky is my internet security. Never had this problem with previous versions of Firefox before version 10.

All Replies (1)

more options

Hi,

Please check if this happens in Safe Mode.

Problematic Extensions

Troubleshooting Extensions and Themes

Uninstalling Add-ons

Uninstalling Toolbars

Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. Options > Advanced. All these settings/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme or hardware acceleration is causing issues.

Modified by Vivek