We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

cannot load a secure website since update

  • 2 replies
  • 2 have this problem
  • 8 views
  • Last reply by ctclemens

ctclemens
ctclemens
more options

a particular secure website from New York City department of health (DOH) no longer loads:

HTTP Status 404 - /provider-client/servlet/PC/

type Status report

message /provider-client/servlet/PC/

description The requested resource (/provider-client/servlet/PC/) is not available. Apache Tomcat/5.5.26

a particular secure website from New York City department of health (DOH) no longer loads: HTTP Status 404 - /provider-client/servlet/PC/ type Status report message /provider-client/servlet/PC/ description The requested resource (/provider-client/servlet/PC/) is not available. Apache Tomcat/5.5.26

All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Clear the cache and the cookies from sites that cause problems.

"Clear the Cache":

  • Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"

"Remove Cookies" from sites causing problems:

  • Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Diagnose Firefox issues using Troubleshoot Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

ctclemens
ctclemens Question owner
more options

Thanks for the suggestions but after clearing cache, deleting 3 cookies for the site in question and trying safe mode--no luck: exact same error page. Again it works find with Safari and Explorer. (attached snapshot)