Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

old icon keeps coming back while new icon goes away

more options

down loaded new version of firefox.old version of firefox icon does not go away . screen is telling me only one firefox can be opened at one time . the wrong one stays while the newer one i just down loaded disappears

down loaded new version of firefox.old version of firefox icon does not go away . screen is telling me only one firefox can be opened at one time . the wrong one stays while the newer one i just down loaded disappears

All Replies (1)

more options

Did you follow instructions in Uninstall Firefox from your computer?

Once Firefox 3.6 is uninstalled, install Firefox 12 using How to download and install Firefox on Mac.

Note: Update also your plugin using http://www.mozilla.org/plugincheck/.