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The Ask toolbar that I unfortunately downloaded has replaced Google and makes everything run more slowly. I can't get rid of it.

qstn1
qstn1
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I was trying to play a media file and was advised to download KM player. It asked if I wanted to download a toolbar too. I thought it might not work properly if I didn't follow suggestions, so I did. The toolbar was "Ask" and it replaced the Google toolbar. I don't know how to get rid of it. I found a box next to the toolbar at the top right-hand corner of the screen and unchecked everything on it (add-on bar, menu bar, etc.) Then I clicked on Firefox at the top of the page and clicked on Help and then on Restart with add-ons disabled. I went to "My Computer" to look at "Add and Remove Programs" and couldn't find "Ask". I tried downloading Google Chrome, and it had a Google toolbar -- in the address bar, which I didn't want. I wonder how to get rid of "Ask" in Firefox. (Also in Internet Explorer!)

I was trying to play a media file and was advised to download KM player. It asked if I wanted to download a toolbar too. I thought it might not work properly if I didn't follow suggestions, so I did. The toolbar was "Ask" and it replaced the Google toolbar. I don't know how to get rid of it. I found a box next to the toolbar at the top right-hand corner of the screen and unchecked everything on it (add-on bar, menu bar, etc.) Then I clicked on Firefox at the top of the page and clicked on Help and then on Restart with add-ons disabled. I went to "My Computer" to look at "Add and Remove Programs" and couldn't find "Ask". I tried downloading Google Chrome, and it had a Google toolbar -- in the address bar, which I didn't want. I wonder how to get rid of "Ask" in Firefox. (Also in Internet Explorer!)

All Replies (2)

philipp
philipp
  • Moderator
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do the instructions from Remove a toolbar that has taken over your Firefox search or home page help?

EricFromAsk.com
EricFromAsk.com
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Greetings qstn1 - We have an FAQ with the exact steps to remove our toolbar from your computer, both in IE and Firefox. Here's the link to that info:

http://asksupport.custhelp.com/app/answers/detail/a_id/2908/

If you run into any additional troubles, get in touch with our customer support team, and they'll route you to the right people in our company who will make sure things are resolved to your satisfaction. The contact page is here:

http://asksupport.custhelp.com/app/ask

Best regards, Eric Ask.com Corporate Brand Ambassador