This could be one of several issues. Follow these steps and see if you can fix the problem:

1. Clear your cookies. Hit Ctrl+Shift+Delete to open the Clear Recent History window, select Everything under time period and then choose Cookies, Cache, Active Logins, and Offline Website Data. Wait for that to clear out, then reboot your computer and try again.

2. If that fails, reinstall Firefox. To do this, go to Control Panel and uninstall Firefox (be sure to not check the "Remove all profile data" checkbox). Then reinstall using this link to the installer. Reboot and try again.

If your still having a problem, then please reply. Thanks!

I replied through my Yahoo mail too, but I wasn't sure if I was supposed to reply here also, or what. So here goes again.

Thanks for your repsonse, but #1 didn't work, so then I tried #2. Since I'd removed Firefox, I had to use IE to go into Yahoo & click on the link in #2 to try to reload Firefox. The link wouldn't work. The first time it gave me a "404 not found" error, & said that intranet is a lot less secure than internet. I still tried to proceed, hoping that would make the link work, but it didn't, I still got the "404 not found" error. Now what? Rita

You can find the latest Firefox release in all languages and for all Operating Systems here:

• Firefox 12.0.x: http://www.mozilla.org/en-US/firefox/all.html

This is the correct link:

• http://releases.mozilla.org/pub/mozilla.org/firefox/releases/latest/win32/en-US/Firefox%20Setup%2012.0.exe

Try to create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

• https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Also make sure that your security software (firewall) isn't causing problems.

Hello, I loaded Firefox again, but that still didn't change anything. I went into my profile the same day, through a link on the trouble-shooting page, but there was nothing there except my user name!! I tried it again with the link you provided, but that screen said to close out Firefox entirely, & just use Windows. Well, that didn't work as the screen described it would, & so I couldn't do that either.

Yesterday I contacted a fellow I know who owns a programming, repair, etc. business, in another part of my state. He sent me a link for a mega spyware program. It found a Trojan etc., but cleaning those off my computer didn't help. He also told me the same as you all did, to load a "clean" copy of Firefox. I did that again just this morning, but nothing has changed. Since as I said, I can't seem to do anything with any sort of profile, I don't know what in the world to try now!! The guy told me yesterday also, that if loading Firefox again didn't help, that I might have what I think he called a "host error/problem", & he said those are quite difficult to fix.

So, thanks for all your efforts. Unless anybody else here has some ideas, I guess I'm stuck with the problem, & with a computer I don't "trust", even with the new mega spyware etc. program I loaded yesterday! Rita

You can check the connection settings.

• Tools > Options > Advanced : Network : Connection > Settings
• https://support.mozilla.org/kb/Options+window+-+Advanced+panel

See "Firefox connection settings":

• https://support.mozilla.org/kb/Firefox+cannot+load+websites+but+other+programs+can

You can also check the order of the installed Languages.

• Tools > Options > Content > Languages