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Firefox crashes

  • 2 replies
  • 11 have this problem
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  • Last reply by Sweckform2

Sweckform2
Sweckform2
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Hello!

My browser keeps crashing randomly and I would appreciate some help...

I have all the latest system updates, antivirus updates and have scanned my system for all possible problems, but this has not revealed or fixed the problem.

I have had this problem with Firefox 12.0 and Firefox 13.0 (to which I upgraded hoping to resolve the issue). Firefox 12.0 was a clean/fresh install on Windows XP.

I am using ESET SmartSecurity 5 and Windows XP Firewall. Firefox is configured for use with both firewalls. Removing any installed browser extensions or disabling them had no effect on the random crashes.


My system details are: - Mozilla Firefox 13.0.1 (with all updates installed) - Microsoft Windows XP (with Service Pack3) - ESET SmartSecurity 5 - McAfee SiteAdvisor - Windows Live Essentials


My Firefox 13.0.1 browser extensions are: - McAfee SiteAdvisor 3.4.1.195 (ENABLED) - CheckPlaces 2.6.2 (DISABLED) - DownloadHelper 4.9.9 (DISABLED) - Microsoft .NET Framework Assistant 0.0.0 (DISABLED) - Mozilla hotfix 2.0 (DISABLED)


Any help or advice will be greatly appreciated. Thanks!


P.S. - This same problem also affect my laptop running on Windows 7. I have been unable to fix that as well.

Hello! My browser keeps crashing randomly and I would appreciate some help... I have all the latest system updates, antivirus updates and have scanned my system for all possible problems, but this has not revealed or fixed the problem. I have had this problem with Firefox 12.0 and Firefox 13.0 (to which I upgraded hoping to resolve the issue). Firefox 12.0 was a clean/fresh install on Windows XP. I am using ESET SmartSecurity 5 and Windows XP Firewall. Firefox is configured for use with both firewalls. Removing any installed browser extensions or disabling them had no effect on the random crashes. My system details are: - Mozilla Firefox 13.0.1 (with all updates installed) - Microsoft Windows XP (with Service Pack3) - ESET SmartSecurity 5 - McAfee SiteAdvisor - Windows Live Essentials My Firefox 13.0.1 browser extensions are: - McAfee SiteAdvisor 3.4.1.195 (ENABLED) - CheckPlaces 2.6.2 (DISABLED) - DownloadHelper 4.9.9 (DISABLED) - Microsoft .NET Framework Assistant 0.0.0 (DISABLED) - Mozilla hotfix 2.0 (DISABLED) Any help or advice will be greatly appreciated. Thanks! P.S. - This same problem also affect my laptop running on Windows 7. I have been unable to fix that as well.

Chosen solution

hello sweckform2, thanks for providing the crash id - according to this report the libavcodec_plugin.dll module crasehd the browser, which is part of the vlc media player web plugin. please disable the plugin in firefox/tools > addons > plugins on the affected computers and see if the crashes go away...

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philipp
philipp
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Chosen Solution

hello sweckform2, thanks for providing the crash id - according to this report the libavcodec_plugin.dll module crasehd the browser, which is part of the vlc media player web plugin. please disable the plugin in firefox/tools > addons > plugins on the affected computers and see if the crashes go away...

Sweckform2
Sweckform2 Question owner
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Thanks for the reply madperson.

Disabling the VLC Media Player plugin certainly reduced the number of crashes. Plus, removing the DownloadHelper plugin has made my browser more stable. I also noticed that the changes seem to work better on PCs with Windows 7.

Thanks again for the help.... -sweckform2