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when trying to update Firefox v. 13.0.1 options, receive error message: you do not have privileges to perform this command

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by cor-el

yardsalerhonda
yardsalerhonda
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Unable to access tools/options/privacy in order to clear my history. receive error: you do not have privileges to perform this command.

Trying to open AOL and constantly receive same error message

Unable to access tools/options/privacy in order to clear my history. receive error: you do not have privileges to perform this command. Trying to open AOL and constantly receive same error message

All Replies (2)

dumdidadida
dumdidadida
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Hi,

Please check if this happens in a new profile. If the new profile is okay, you can then Reset Firefox on the old (previous) profile via Help (Alt + H) > Troubleshooting Information.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If there are problems with updating or with the permissions then easiest is to download the full version and trash the currently installed version to do a clean install of the new version.

Download a new copy of the Firefox program and save the disk image (dmg) file to the desktop

  • Trash the current Firefox application to do a clean (re-)install
  • Install the new version that you have downloaded

Your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks and other personal data if you uninstall and (re)install Firefox.