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the open new tab button on tool bar stopped working so i cannot open a new window. not real tech savy, how do i fix it?

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  • Last reply by malex5368

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the tab button on toolbar will not work. i cannot open multiple tabs. one suggestion was to get rid of the ask toolbar. i do not have that. how do i fix this ?

the tab button on toolbar will not work. i cannot open multiple tabs. one suggestion was to get rid of the ask toolbar. i do not have that. how do i fix this ?

Chosen solution

Hi,

You can try to check if this in Safe Mode. Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. All these settings/options/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme, option or hardware acceleration is causing issues. Disabling/enabling hardware acceleration, and some types of add-ons in normal mode may require a Firefox restart.

Uninstalling Add-ons

Uninstalling Toolbars

Troubleshooting Extensions and Themes

Problematic Extensions

Options

An even easier way would be to Reset Firefox via Help (Alt + H) > Troubleshooting Information and start afresh hopefully avoiding the problematic add-ons.

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Chosen Solution

Hi,

You can try to check if this in Safe Mode. Safe mode disables the installed Extensions, and themes (Appearance) in Tools (Alt + T) > Add-ons. Hardware acceleration is also temporarily disabled - the manual setting is Tools > Options > Advanced > General > Use hardware acceleration when available. All these settings/options/add-ons can also be individually or collectively disabled/enabled/changed in Firefox normal mode to check if an extension, theme, option or hardware acceleration is causing issues. Disabling/enabling hardware acceleration, and some types of add-ons in normal mode may require a Firefox restart.

Uninstalling Add-ons

Uninstalling Toolbars

Troubleshooting Extensions and Themes

Problematic Extensions

Options

An even easier way would be to Reset Firefox via Help (Alt + H) > Troubleshooting Information and start afresh hopefully avoiding the problematic add-ons.

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i opened in safe mode and disabled add ons and tab buttons worked,then i restarted firefox and went down the extensions list and checked each til i found the one causing the problem